Train it for 30 days. If you have done the work and it was not worth it, email me and I will refund you.
The guarantee
Every program and your first month of coaching is covered for 30 days from purchase. No form, no phone call, one email to support@hannaworkouts.com with the address you bought with.
I may ask what did not work and whether you actually trained. Not to make it difficult, it is the only way the programs get better. You get the refund either way.
How long it takes
Approved within 3 working days, back on your original card within 5 to 10 working days after that, depending on your bank. Refunds go to the card you paid with; we cannot send them anywhere else.
Access to the program ends when the refund is issued.
Coaching subscriptions
- First month, covered by the 30-day guarantee above.
- After that, cancel any time and it stops future payments. Months already served are not refunded, because the coaching was delivered.
- Cancel before the renewal date. If a renewal catches you out by a day or two, email me and I will sort it.
- VIP 1:1, sessions already delivered are not refundable. Unused weeks in a month you have paid for are.
Your statutory rights
If you are a consumer in the EU or UK you normally have 14 days to withdraw from a distance purchase. Because these are digital products you get immediately, you agree at checkout to immediate delivery and acknowledge that this ends the 14-day right.
This 30-day guarantee is given voluntarily and is more generous than that. Nothing here removes any right you have by law, if a product is faulty or not as described, your legal remedies apply regardless.
When we may decline
Rarely, and only where it is plainly not a genuine refund request:
- More than 30 days after purchase.
- Where the content has been shared, re-sold or republished, or the login passed around.
- Repeated buy-and-refund of the same product.
Chargebacks
Please email before disputing a charge with your bank. A chargeback costs us a fee, takes months, and you will get your money faster by asking me. I have never refused a reasonable request.
Problems that are not refunds
If your access did not arrive, the app is not working, or you were charged twice, that is not a refund question, email me and I will fix it the same day.